Our Commitment to Health and Safety
Here at Cascade Dental Care our top priority is the health and safety of our patients and employees. When the COVID-19 pandemic began we immediately began implementing all the CDC and ADA guidelines to ensure a safe environment for all our patients and employees. We are deeply committed to reducing the risk of spreading COVID-19 through social distancing and proper usage of PPE equipment. We appreciate your help in keeping our offices a safe environment for all by following the approved guidelines.
To make things easiest on our patients; we have complied all our measures, protocols and recommendations into a “Commitment to Health and Safety” document. We encourage all our patients to review, ask questions and provide us with feedback as we all work and manage our way through this pandemic.
Confidence in Every Visit
We pride ourselves in the strengthening of our health and patient safety procedures. Part of our pride comes from our diligence in maintaining the best safety standards, reviewing the latest dental practices, and continuous oral health education. We are here to help you in all your dental health needs.
Armed with this knowledge, we are here to help you feel safe and empowered when it comes to your dental care. We are here to help you restore your day-to-day activities in the safest way possible while following our state and country’s guidelines.
Heightened Safety Standards
As dentists, we have always been very aware of infections and the protocols needed to ensure safety for everyone. However, we have enhanced our safety standards to reflect the latest guidelines issued by the CDC, ADA, and our local and state authorities.
This is what we are doing to help keep you and our staff safe:
Personnel training: All our employees – Doctors, hygienists’ assistants, janitorial, and office staff – have undergone extensive safety training to practice and become accustomed to the enhanced precautions that have been recommended by the appropriate authorities. We will continue to do additional staff training as new guidelines and information become available.
Enhanced infection control: In accordance with the guidelines from the CDC and ADA, we have raised our infectious control standards. This includes bolstered sterilization of treatment rooms and instruments between each patient.
Personal Protection Equipment: All employees – doctors, hygienists’ assistants, janitorial and office staff – will be wearing approved PPE equipment. This includes: n95 masks, face shields, and gowns. All patients will be asked to wear a mask to their appointment. If you have no mask, we will provide one before entrance into our offices.
Pre-Screening: Along with booking your appointment and/or appointment confirmation, you will be asked several screening questions before coming to your appointment. You will also have your temperature taken before entering the facility. This will help us manage the risk to our patients and employees.
No Contact Check-In: When it is time for your appointment, we will have you call from your vehicle to check in. From there we will let you know when it is safe for you to come to the office. By following this protocol, this allows for you to skip the front desk check-in and waiting in the lobby.
No Contact Check-Out: Your follow-up appointment will be made by your dental hygienist while you are in your procedure room. This allows for you to immediately leave the facility without any other personnel contact.
Here For Any and All Of Your Oral Health Needs
The importance of proper oral health and the impact it has on your overall health has only increased with the COVID-19 pandemic. It is our privilege and duty to make sure we are here for all your questions and needs.
In accordance with our “Commitment to Health and Safety” we are honored and prepared with helping you keep your oral and overall health on a positive track. Below are some examples of when you may need to contact us for dental assistance.
Emergencies: Do not hesitate to contact us if you are experiencing: severe pain, dental trauma, bleeding, fractured/knocked out tooth, infection, swelling, inability to eat. If uncertain if your situation is an emergency, don’t hesitant to call or do a virtual visit and we will help guide you down the correct path.
Pressing/Overdue Services: The COVID-19 pandemic has forced us all to cancel/reschedule appointments. If you have experienced a broken and/or cracked filling, loose fillings, crowns, caps or teeth, or have an overdue biopsy or procedure, these are urgent needs. If you fall within any of these categories, please call us immediately to schedule an appointment. Once again, do not hesitate to call if you are in doubt about how urgent your service is.
Vital Services: A crucial aspect to maintain oral health is routine cleanings. Please call if you have been forced to miss your cleaning appointment due to the COVID-19 pandemic. We will do our best to get you rescheduled as quickly and safely as possible.
Other Services: Teeth whitening, dental implants, and veneers are all examples of elective services. Please give us a call to schedule a consultation if interested in non-essential services.
At Cascade Dental of Spokane, your safety and oral health are our highest priority. We hope these additional measures and transparency will give you the confidence that at Cascade Dental your safety and oral health are our highest priority.
We appreciate your help in keeping our offices a safe environment for all by following the approved guidelines.
Give us a call to discuss all of our safety precautions and to schedule your next appointment.